Shipping Time

Estimated delivery times may vary depending on product availability and destination.

Please note that oversized outdoor products may require additional handling time.

Free Shipping

We proudly offer free standard shipping on most orders within the United States.

Additional shipping charges may apply for:

• Remote locations
• Oversized or freight items
• Expedited shipping requests

Freight Deliveries

Large backyard structures, patio furniture, pergolas, or heavy outdoor products may ship via freight carriers.

For freight shipments:

• Delivery appointments may be required
• A valid phone number must be provided at checkout
• Deliveries are typically curbside or driveway delivery
• Customers should inspect items upon arrival

Tracking Your Order

Once your order ships, you will receive:

• Shipping confirmation email
• Tracking number
• Carrier information

You can track your shipment anytime using the provided tracking link.

Damaged or Lost Shipments

If your order arrives damaged:

1. Take photos of the packaging and product
2. Contact our support team within 48 hours
3. Keep all original packaging materials

If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Backyardora is not responsible for delays or lost shipments caused by incorrect addresses.

International Shipping

Currently, we primarily ship within the United States. For international shipping inquiries, please contact our customer support team before placing your order.

Delivery Delays

While we strive for timely delivery, delays may occasionally occur due to:

• Weather conditions
• Carrier delays
• High seasonal demand
• Manufacturer backorders

We appreciate your patience and understanding.

Need Help?

For any shipping or delivery questions, please contact our customer support team through Backyardora.com